OPEN UI: Drilldown on Account Name Leads to SBL-DAT-00500 Error (Doc ID 2137675.1)

Last updated on AUGUST 30, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.16 [IP2014] version, Client Functionality

If an account is associated with more than 10K records. drilling down on this account throws an error.

This is replicable on Standard SRF.

ERROR
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SBL-DAT-00500


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the application
2. Associate more than 10k asset records to one account
3. Navigate to the accounts screen
4. Query for the particular account which has more than 10k asset records are associated
5. Drilldown on the account name

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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