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Is There a Fix for "Unable to Get Property 'deletepopup' of Undefined or Null Reference" (Doc ID 2137740.1)

Last updated on FEBRUARY 25, 2018

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] to 8.1.1.14.16 [IP2014] [Release V8]
Information in this document applies to any platform.

Goal

Facing an issue similar to the one described in

There are several external applications being accessed via Popup Window using Symbolic URL.
After some investigation, discovered that when users open a Symbolic URL Popup window, if they try to open any other Popup window within the same view (on a different applet), Siebel freezes when they close this popup.
Error is seen in developer tools console: "Unable to get property 'DeletePopup' of undefined or null reference".

This is similar to <Bug 21525871> - UNABLE TO GET PROPERTY 'DELETEPOPUP' OF UNDEFINED OR NULL REFERENCE.

After this moment, users have to start a new session or press F5.
 

Solution

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In this Document
Goal
Solution
References


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