WHEN WILL BUGS FOR "UNABLE TO GET PROPERTY 'DELETEPOPUP' OF UNDEFINED OR NULL REFERENCE" BE FIX? (Doc ID 2137740.1)

Last updated on MAY 13, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Goal

On : 8.1.1.14.4 [IP2014] version, Configuration - General

Facing an issue similar to the one described in Bug 21525871 : UNABLE TO GET PROPERTY 'DELETEPOPUP' OF UNDEFINED OR NULL REFERENCE

Have several external applications being accessed via Popup Window using Symbolic URL.
After some investigation, discovered that when users open a Symbolic URL Popup window, if they try to open any other Popup window within the same view (on a different applet), Siebel freezes when they close this popup.

After this moment, users have to start a new session or press F5.
It´s due to Bug 21525871 because error is seen in developer tools console: "Unable to get property 'DeletePopup' of undefined or null reference"

According to the information available about the bug, this issue will be fixed in 8.2.2.4.16.

Question:
************
Need a fix for this ASAP. It´s possible to prepare a fix or include this fix in patch set 16 ( target for the next Siebel Release)?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms