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Is There a Fix for "Unable to Get Property 'deletepopup' of Undefined or Null Reference" (Doc ID 2137740.1)

Last updated on FEBRUARY 02, 2019

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] to 8.1.1.14.16 [IP2014] [Release V8]
Information in this document applies to any platform.

Goal

There are several external applications being accessed via Popup Window using Symbolic URL.
After some investigation, discovered that when users open a Symbolic URL Popup window, if they try to open any other Popup window within the same view (on a different applet), Siebel freezes when they close this popup.
Error is seen in developer tools console: "Unable to get property 'DeletePopup' of undefined or null reference".

This is similar to <Bug 21525871> - UNABLE TO GET PROPERTY 'DELETEPOPUP' OF UNDEFINED OR NULL REFERENCE.

After this moment, users have to start a new session or press F5.
 

Solution

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In this Document
Goal
Solution
References


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