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Taking 2 Minutes To Write A SAF (generated Report) To FS (Doc ID 2137755.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version 8.1.1.14.11 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.11 [IP2014] version, System Admin

ACTUAL BEHAVIOR
---------------
Taking 2 minutes to write a SAF (generated report) to File System

Followup of SR 3-12206699541:

Customer noticed a delay to generate reports. During troubleshoot, we have identified that delay happens because XMLPReportServer is waiting for a response from FSMSrvr component.


EXPECTED BEHAVIOR
-----------------------
File system response time should occur within a few seconds and not minutes.

STEPS
-----------------------
The issue is reproduced intermittently.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get Report Status Update.

Cause

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