EAI Batch Validate Timing Out

(Doc ID 2137857.1)

Last updated on MAY 30, 2016

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.
**Document created based on Action Plan provided on SR#3-9790973807 which is valid and couldn't find any similar doc, so publishing**

Symptoms

On : 8.1.1.5 [21229] version, Order Management

ACTUAL BEHAVIOR
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EAI Batch Validate timing out


Customer is  having a performance issue when recurring to the business service "Remote Complex Object Instance Service" method "BatchValidate" process used in a complex product validation.
The request is being submitted from a third party application which is used as an Order Manager to control and submit the orders in a bulk process. Thus the Object Manager in use is the EAI Object Manager.
Since it’s taking longer than it was expected, it is taking to a session timeout from the 3rd party application side.

The timeout resulted from the asset sync hang. 



Cause

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