Constrain in Customizable Product Not Creating Conditional Charge in Agreement (Doc ID 2138056.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
Conditional charge is not getting created after defining constraint rule

EXPECTED BEHAVIOR
-----------------------
Conditional charge should get created irrespective of constraints

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Created one Promotion P, Within Promotion I have a CP CP1.Within CP i
have two simple product SP1 and SP2.

2. Configured commitment in SP2 level termination charge as 200.

3. Adding promotion in line item. Added CP1 within that SP1 and SP2 added
manually. Now after doing Auto Asset it is creating agreement with all line
items.

4. Checked in conditional Charge 200 Penalty created within conditional charge
for SP2 item.

5. Written Provides rule within CP1 like SP1 provides SP2.

6. Then added promotion in line item. Added CP1 within that SP1 added
automatically by rule SP2 added. Now after doing Auto Asset it is creating
agreement with all line items.

7. Checked in conditional Charge no charge is getting created for SP2 item.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot see conditional charge.

Cause

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