Issue with Product Catalog when Customer Adds a Product (Doc ID 2138884.1)

Last updated on MAY 18, 2016

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
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After clicking on Add Item under Service Orders>>Catalog, the selected Catalog category is refreshed and automatically selects the first Category.

EXPECTED BEHAVIOR
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After clicking on Add Item under Service Orders>>Catalog, the selected Catalog category selection should remain as it is and it should not refresh and select the first category automatically.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to application.
2. Navigate to Service Orders, Drill-down on a order and go to Catalog view.
3. Select the required Catalog from the drop-down and then select the product from the category.
4. Click on Add Item button.
The selected category selection will be refreshed and the selection automatically goes to first category.

Cause

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