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Applet Control Type RTCEmbedded Gives Error on Saving Record (Doc ID 2139905.1)

Last updated on JANUARY 31, 2019

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, Client Functionality

ERROR
-----------------------
 Failed to execute 'extend' on 'Selection': 1 is larger than the given node's length. 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Add a new control named CommentRTC with type RTCEmbedded on applet "Contact Form Applet". 
2. Updates a field in local db:
update siebel.S_CONTACT
set COMMENTS = '

sdsadasda
asdasdasd
asdasdasd

'
where par_row_id = '<number>';
3) Go to Contacts: 'Contact Name <row id name>.
4) Paste with Ctrl+V a custom text from a Notepad or browser, step on another field and you will see error in browser console: Failed to execute 'extend' on 'Selection': 1 is larger than the given node's length.

Try to change a field you step in,  Siebel doesn't save any changes.




 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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