IHelp - Relating IHelp Articles Limitation (Doc ID 2140096.1)

Last updated on MAY 23, 2016

Applies to:

Siebel Financial Services CRM - Version 15.3 [IP2015] and later
Information in this document applies to any platform.

Goal

How to increase the number of related iHelp articles. by design the system limits only 5 iHelp articles. As soon as customer associate 5 iHelp articles to one iHelp the 'new' button becomes disabled. 

This is happening in both 8.1.1.7 and in Siebel 15.3 HI
 

Solution

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