Open UI: Red Flag Appears in the Inbound Email Body (Doc ID 2140273.1)

Last updated on JULY 01, 2016

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
In OpenUI application for some Inbound Emails which includes anchor tag in the Email body causes issue. The same email looks fine (without flags) in HI and Outlook.


EXPECTED BEHAVIOR
-----------------------
Email should render properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to process the mail which has anchor tags in its body

Ex: <a name=3D"Rec_Dear"></a>, <a name=3D"Bodytext"></a>, <a name=3D"WorkitemID"></a>

2. Notice the extra red flags visible in OpenUI or not


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can not view email properly

Cause

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