Issues With Recent Records When Record Is Found From Binocular Find In Open UI (Doc ID 2140359.1)

Last updated on JANUARY 10, 2017

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Client Functionality

Issues with Recent Records when record is found from binocular Find in Open UI



WHAT IS THE DESIRED BEHAVIOR?
------------------------------------------
Record(Accounts/contact) searched and navigated from Find(Search) should also
be added in Home page recent records.

 

WHAT IS THE ACTUAL OR UNEXPECTED BEHAVIOR?
------------------------------------------
Record(Accounts/contact) searched and navigated from Find(Search) should is
not added in Home page recent records.



STEPS
-----------------------
1) Observe the Recent records in Home page(Account)
2) Now Click on Find and search for an Account.
3) When you get the searched record -: navigate to found record from
searched results.
4) Check Recent Records on Account Home page and this record is not added in
the list.

Scenario can also be replicated for Contacts.

 

Cause

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