OpenUI Popup Applets Are Half Off The Browser Window Screen (Doc ID 2141895.1)

Last updated on MAY 30, 2016

Applies to:

Siebel Public Sector CRM Service - Version 8.1.1.14.10 [IP2014] and later
Information in this document applies to any platform.

Symptoms

The issue is noticed on 8.1.1.14.10 [IP 2014] Vanilla environment and later versions
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When the user navigates to the the Service Request screen-> All Service Request -> drill down on a record , on the bottom detail applet,
and when you click the "owner" field MVG icon, the MVG pop up applet pops up on the right hand corner and then moves to the center of the web page.

The issue is noticed only while using the IE 11 browser. The issue is noticed all throughout the application on pop ups and pick applets.

Expected Behavior

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When the user navigates to the the Service Request screen-> All Service Request -> drill down on a record , on the bottom detail applet,
and when you click the "owner" field MVG icon, the MVG pop up applet should open up at the right place and should not  be jumping to the middle of the web page
when the application is accessed using the IE 11 browser.


Cause

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