Auto Resolver Can Not Resolve Update Conflict Depending On Value In 'Last Updated' Field (Doc ID 2142760.1)

Last updated on MAY 30, 2016

Applies to:

Siebel CRM Desktop - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, CRM Desktop for Outlook

Auto Resolver can not resolve update conflict depending on maximum value in 'Last Updated' field.

CRM Desktop 3.8.16.29.

Requirement: automated synchronization issues resolution, winner side is having maximum value in 'Last Updated' field.

If in autoresolver there is implemented a function to resolve a conflict based on the higher time stamp of the "Updated" field, for example "Job Title". If the higher time stamp is on Siebel side the synchronization should take the value of 'Job Title' from Siebel and, if opposite, the values from Outlook should be taken.


Cause

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