CRM Desktop: Display DPI Issue
Last updated on MARCH 02, 2017
Applies to:Siebel CRM Desktop - Version 18.104.22.168.17 [IP2013] and later
Information in this document applies to any platform.
In CRM Desktop, with change in resolution in control panel, Contact view disappeared (because it did not have defined fixed size). Cannot scroll to the bottom if the form.
The issue can be reproduced at will with the following steps:
1. Go to Start -> ControlPanel -> Appearance and Personalization -> Display: Make sure that DPI is set 100%
2. Open CRMdesktop open any Account. The form is OK now
3. Change DPI to 150%
4. Open Account form again.
5. Some forms gets overlapped and scroll down doesnt show complete form.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms