My Oracle Support Banner

CRM Desktop: Display DPI Issue (Doc ID 2143330.1)

Last updated on AUGUST 19, 2022

Applies to:

Siebel CRM Desktop - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

In CRM Desktop, with change in resolution in control panel, Contact view disappeared (because it did not have defined fixed size). Cannot scroll to the bottom if the form.

The issue can be reproduced at will with the following steps:
1. Go to Start -> Control Panel -> Appearance and Personalization -> Display: Make sure that DPI is set 100%
2. Open CRMDesktop open any Account. The form is OK now
3. Change DPI to 150%
4. Open Account form again.
5. Some forms gets overlapped and scroll down does not show complete form.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.