Cancel Button In The Confirm Message Pop Up Is Not Working In Applet Browser Script (Doc ID 2143696.1)

Last updated on DECEMBER 29, 2016

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

In Siebel Open UI applet browser script, Cancel is not working in the Confirm message pop up(Ok/ Cancel). the issue is seen in both Chrome and Firefox. It just step off the record without doing anything. Even undo record using the Undo Record Method when we click Cancel is not working too. But this code is working fine in High Interactivity client on IE 8.

 

STEPS

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1. Modify the vanilla applet: FS Invoice List Applet - Auto Invoice, add following browser script:

2. Compile the applet, and open the dedicate client, navigate to "FS Invoice SR View" in "Service Request Screen".

3. Select an existing invoice record with Invoice Amount $12

4. Change the field "Invoice Amount", for example: -987, then save the record.

5. Message will pop out for confirmation. Click "Cancel" button, it goes back to the record and the Invoice Amount shows -987 instead of the original amount $12

 

Cause

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