Last updated on MARCH 02, 2017
Applies to:Siebel Field Service - Version 15.6 [IP2015] and later
Information in this document applies to any platform.
On : 15.6 [IP2015] version, Field Service
Product Popup Applet doesn't work correctly
The Product Popup Applet doesn't work correctly when I click on the button "Add Items". No Fields are visible.( see attachment)
The behaviour exists with standard SRF.
With EnableScripting=FALSE, I have the same problem.
There are no PM/PR for this context.
The behaviour start since the application has been migred in IP15.6 with OpenUI. Before, in V7.2.16, the MVG works correctly.
Can you say why this problem, please ?
The "Add Items" works correctly.
ObjMgrMiscLog Error 1 00000002572c0e38:0 2016-05-06 08:34:41 (busobj.cpp (1689)) SBL-DAT-00222: An error has occurred creating business component 'Internal Product Multi Add' used by business object 'Order Entry'.
Please ask your systems administrator to check your application configuration.
ObjMgrLog Error 1 00000002572c0e38:0 2016-05-06 08:34:41 (sweframe.cpp (1382)) SBL-UIF-00300: Cannot create business component 'Internal Product Multi Add' for applet 'MultiAdd Product On Order'.
The issue can be reproduced at will with the following steps:
1. Log into callcenter_enu, 15.8, as sadmin
2. Go to Site Map > Service Order > List, All Service Orders
3. Choose or create one service order, Type = Service Order, drill down on the Order #.
4. In Line Items, choose Line Details tab, choose Menu> Add Items.
5. The Pick Product pops up, and it is empty.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms