Navigating Between Quote Functions Resulting in Slow Performance

(Doc ID 2144486.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Hospitality - Version [IP2013] and later
Information in this document applies to any platform.


Navigating between the functions of a Quote should not be slow. The performance is affected when the number of functions increases over 150.

Navigating between the Functions of a Quote should not result in slow performance regardless of the number of functions on the Quote.

Below are the steps to reproduce the issue:

Open UI on IE11 - eHospitality_enu OM

1. Create an Opportunity and drill down on it
2. Create a quote for that opportunity
3. Add a function to the Quote that has 10 line items
4. Copy the function 250 times along with the line items

With IE 11, when navigating between the functions, the application takes a long time to select the next record.

The level 5 AOM log file does not contain any useful information.
The time lapse in the OM log corresponds to " USER THINK TIME" OM has completed execution and provided response back to UI OM awaiting next user command.

Testing the issue with HI (IE8) the performance is significantly improved - no more than 1 second delay on the same environment.


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