JMS receiver fails with javax.jms.IllegalStateException: Not connected - cannot create a new session COMMITTING_SESSION Session commit error, not connected to server

(Doc ID 2144814.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.7 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.7 [IP2014] version, Siebel EAI

When attempting to run a JMSReceiver
the following error occurs.

ERROR
-----------------------
in enterprise log :
ServerLog ProcessExit 1 0003398b56f052b6:0 2016-03-24 18:13:49 JMSReceiver 19230 TERMINATED Process 19230 was terminated
in java log :
[SIEBEL ERROR] Thread[Thread-65,5,main] [9:12:34.655 AM Thu Mar 24: ] Exception during Receive:
javax.jms.IllegalStateException: Not connected - cannot create a new session
[SIEBEL ERROR] Thread[Thread-122,5,main] [10:34:21.152 AM Thu Mar 24: ] Error invoking Commit --
SiebelJMSException errorSubtype=COMMITTING_SESSION (wrapped exception = javax.jms.IllegalStateException: Session commit error, not connected to server)


STEPS
-----------------------
The issue can not be reproduced at will .

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can not use JMS for integration purposes.

Cause

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