CTI Toolbar Not Loading When Siebel Is Rendered In IFrame (Doc ID 2144892.1)

Last updated on AUGUST 09, 2016

Applies to:

Siebel Financial Services CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, CTI

Customer embedded Siebel Web Client Application in another 3rd Party application using iFrame. The Siebel Application in OpenUI get render properly and the user can navigate in Siebel Application, but only CTI Toolbar is not loaded during Siebel Application .

CTI toolbar not loading when Siebel application's URL embedded in an iFrame Page and get called from another Domain Machine.

The issue can be reproduced at will with the following steps:
1. Use IE browser version 11 or any other browser which uses Java Applet

2. Through an IFrame html page open the Siebel Application.

3. CTI toolbar does not show up

4. In IE browser console (F12 hot key>Console tab) the following error message can be observed:
[2016-05-05T17:38:20.791Z UTC]:ERROR: commToolbarpui.js: Init process failed!

 

Cause

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