Siebel16 New Installation,Login Page Error (Doc ID 2145437.1)

Last updated on JANUARY 27, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Universal Customer Master

When attempting to access Siebel UI from Browser
the following error occurs.

ERROR
-----------------------

2021 2016-05-21 21:35:24 0000-00-00 00:00:00 -0700 00000000 001 003f 0001 09 ss160521_31152 31152 -143608064 /chub/apps/siebel/sweapp/log/ss160521_31152.log
ObjMgrSessionLog Error 1 00000002574179b0:0 2016-05-21 21:35:24 Login failed for Login name : SADMINU1
ProcessPluginState ProcessPluginStateError 1 00000002574179b0:0 2016-05-21 21:35:24 -177214608: [SWSE] Open Session failed (0x750235) after 0.0165 seconds.
SisnapiLayerLog Error 1 00000002574179b0:0 2016-05-21 21:35:24 55475056: [SISNAPI] Async Thread: connection (0xe633ebe0), error (1180682) while reading message
ObjMgrSessionLog Error 1 00000002574179b0:0 2016-05-21 21:35:24 Login failed for Login name : SADMINU1
ProcessPluginState ProcessPluginStateError 1 00000002574179b0:0 2016-05-21 21:35:24 -177214608: [SWSE] Open Session failed (0x750235) after 0.0076 seconds.
SisnapiLayerLog Error 1 00000002574179b0:0 2016-05-21 21:35:24 55475056: [SISNAPI] Async Thread: connection (0xe633ebe0), error (1180682) while reading message


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access SIebel URL from browser

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot be able to access Siebel UI.

Cause

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