Prevent Change In Browser URL While Accessing Different Tabs/link In SI Ecustomer Application (Doc ID 2146307.1)

Last updated on MARCH 26, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Goal

Issue: Prevent change in browser URL while accessing different tabs/link in SI ecustomer application.

Scenario:

1. Have Standard Interactivity ecustomer application.
2. When launching the URL and navigate to different tabs or link, the browser URL changes and provides the SWEScreen and SWECmd=GotoPageTab details.

The requirement is to prevent showing these details in browser URL as the application has anonymous browsing enabled and if any user saves/bookmarks the URL and tries to launch the application with these URL then they will be navigated to these screens with anonymous user login (PROXYE) and it will show an error or junk data which is misleading for the user.

URL at login:

http://xxxxx/ecustomer_enu/start.swe?SWECmd=Login&SWECM=S&SRN=&SWEHo=xxxxx


URL while navigating to "My Account" tab:

http://xxxx/ecustomer_enu/start.swe?SWENeedContext=false&SWECmd=GotoPageTab&SWEC=4&SWEBID=-1&SRN=C2ic3HOj8VjCmKqNA3XN9JMHbpomLckQHhzfQJacmvsb&SWETS=&SWEScreen=My+Account+Screen&SWEScrnCap=My+Account&SWETS=1463379660506&SWEC=4&SWENoHttpRedir=true


How to make sure the URL stays the same as in the Login scenario, even if the user navigates to a different tab?.
 

Solution

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