Usage Pattern Tracking Feature Is Not Available In Siebel 15.10 (Doc ID 2147159.1)

Last updated on JUNE 08, 2016

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Goal

Unable to find the objects/data related to the new feature 'Usage Pattern Tracking' which was introduced in Siebel IP2015 PatchSet 5. Installed IP2015 15.0 binaries, applied 15.10 PatchSet on top of it and then ran IRM. 

Note: IRM is required in order to access this new feature. (See Siebel Patchset Installation Guides for Siebel Innovation Packs (Doc ID 1614310.1) and check the Siebel Patchset Installation Guide for 15.5 onwards - 'New Features in Siebel Innovation Pack 2015, Patchset 5, and later releases.' section).

Need to check if there is any workflow named 'UPT Process' or any 'Usage Pattern BG Service' Business Service available in their Siebel Tools repository (as it was the case for this particular customer; he was also able to find the 'UPT Process workflow' in the application GUI).

Solution

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