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Opening Siebel From Another Application Using IFrame Causes Export To Break. (Doc ID 2147670.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel Financial Services CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms


Opening Siebel from another application using iFrame is causing export to break.


Changes

 

1. Create a Lab environment XXXXXXX_1.us.oracle.com and prepared a iFrameTest.html page as below

<html lang="en">
<head>
<title>iCon Siebel Integration - iFrame Tag</title>
<meta http-equiv="X-UA-Compatible" content="IE=10">
<script>
function load()
{
var msg = new Object();
msg.Key = "12345";
document.getElementById('i19').contentWindow.postMessage(msg,'*');
}
</script>
<body onload="load()">
<iframe id="i19" name="i19"
src="http://XXXXXXX_2.us.oracle.com/callcenter_enu/start.swe" width="100%"
height="800px">
<p>Your browser does not support iframes.</p>
</iframe>
</body>
</html>

Placed it under C:\inetpub\wwwroot

2. Next created another lab machine XXXXXXX_2.us.oracle.com where it has Siebel Call Center 15.8 installation.
    Change hidden parameter XFrameOptions to ALLOW-FROM http://XXXXXXX_1.us.oracle.com in Administration - Server Configuration
3. Restart the servers in XXXXXXX_2.us.oracle.com
4. Then called Siebel application XXXXXXX_1.us.oracle.com/iFrameTest.html
5. Login and go to any list applet (say contacts view)
6. click on menu to access Export
7. Try selecting all options and hit next or ok. Nothing happens.

Cause

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