Crash In Production Environment After Siebel Upgrade From 8.1.1.4 To 8.1.1.14 [Patchset 9]

(Doc ID 2148003.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.9 [IP2014] version, System Admin

Crash happening during logout,
the following error occurs.

ERROR
-----------------------
SBL-OSD


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Line 659216: EventContext EvtCtxApplet 4 00059857570a2bc4:0 2016-04-11 13:39:24 ATO Account Activity List Applet My Activities (Drilldown)
Line 659424: EventContext EvtCtxView 3 00059857570a2bc4:0 2016-04-11 13:39:24 ATO Activity Attachment View
Line 661552: EventContext EvtCtxApplet 4 00059857570a2bc4:0 2016-04-11 13:39:27 ATO Activity Form Applet (GetQuickPickInfo)
Line 661870: EventContext EvtCtxApplet 4 00059857570a2bc4:0 2016-04-11 13:39:35 ATO Activity Form Applet (PostChanges)
Line 662860: EventContext EvtCtxApplet 4 00059857570a2bc4:0 2016-04-11 13:39:35 ATO Activity Form Applet (WriteRecord)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents are not being able to use the CTI functionality.

Cause

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