Browser Tab Displays Incorrect Data When Incomming Interaction Received (Doc ID 2148119.1)

Last updated on JUNE 15, 2016

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, CTI

ACTUAL BEHAVIOR
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1. Tab shows the title “mySR: 09.11 Customer center” (correct information from the current selected record)
Incoming call is happening
2. Tab shows shortly the right information “Customer Detail. Hígson..”
3. Tab is blinking once showing “Incoming call” once “mySR: 09.11 Customer center”

EXPECTED BEHAVIOR
-----------------------
The Tab text should change to the customer record after the call was answered and stop "flashing" between “Incoming call” AND “mySR: 09.11 Customer center”.

Cause

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