Siebel Web Server Failing To Read Compressed HTTP Request (Doc ID 2148405.1)

Last updated on JUNE 10, 2016

Applies to:

Siebel CRM - Version 8.1.1.6 [21233] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.6 [21233] version, Siebel EAI

When OSB is sending an inbound SOAP request with compression enabled, Siebel web server is failing with following error code in SWSE logs

On Siebel eapps.cfg the parameter DoCompression = True was already set.

Need to understand, how Siebel web server can accept compressed inbound SOAP messages.

ERROR
-----------------------
ProcessPluginRequest ProcessPluginRequestError 1 00000004571e375a:0 2016-04-26 16:34:21 Fatal Error at line : 1 char : 1, Message : An exception occurred! Type:TranscodingException, Message:An invalid multi-byte source text sequence was encountered
ProcessPluginRequest ProcessPluginRequestError 1 00000004571e375a:0 2016-04-26 16:34:21 1898634128: [SWSE] Failed to obtain a session ID. nbound SOAP Message - XML parsing failed, %1
ProcessPluginRequest ProcessPluginRequestError 1 00000004571e375a:0 2016-04-26 16:34:21 Error Message: Error: nbound SOAP Message - XML parsing failed, Fatal Error at line : 1 char : 1, Message : An exception occurred! Type:TranscodingException, Message:An invalid multi-byte source text sequence was encountered Error ID : 10944643


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send inbound SOAP request with compression enabled
2. Siebel Web Server fails with above error code in SWSE logs


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send compressed SOAP request.

Cause

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