Service Request Picklist Very Slow (performance) (Doc ID 2148835.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.2.2.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.14 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
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Service Request picklist very slow (performance)

Owner picklist is very slow on Service Request. This performance issue doesn't happen everytime.
 

EXPECTED BEHAVIOR
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Owner picklist  on Service Request should be opened uniformly.

STEPS
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The issue can be reproduced at will with the following steps:

 Drilldown and back back button on Service Request in list applet you will noticed that Owner pick applet is working slower and slower.
After 20-40 Drilldown and back you will easy noticed that Owner pick aplet is working slower and slower. After log out and log in is working slower.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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