Promotion Line Item Is Missing In Bulk Request - Modify, Disconnect (Doc ID 2148968.1)

Last updated on JUNE 13, 2016

Applies to:

Siebel Bulk Order Capture - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
Bulk Promotion disconnect with child type Contact Id not taking all promotion related assets into bulk order.
 

EXPECTED BEHAVIOR
-----------------------
Bulk Promotion disconnect with child type Contact Id should place disconnect order with all promotion and its component products assets

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created One Product (Child) and release it
2. Created One more product(Root) with structure type as customizable
3. Add Child product under this Root Product and release it
4. Create One Promotion product and add Root Product under this and release
it
5. Create Contact and select Account
6. Place order against contact and add Promotion Under line items
6. Complete all line items and Order and do Auto Asset for each line item
7. Place one more order with same promotion against same contact and prepare
assets for it

Note::- Two promotion instances present in Asstes

Create Bulk request as follows
1. Create new Bulk request with any name
2. Create Action Set as follows
Account = Select Account Name
Type = Modify
Child Type = Contact Id

3. Create Instances as follows
Select Contact using Pick Applet

4. Create Actions as follows
Action Code = Delete
Base Product = Promotion Product

5. Submit the Request and wait until the request moves to Complete

Navigate to Bulk Orders tab and drill down on Order Number



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms