Default Alarm Flag Is Not Working In IP2015 To Turn Off Alarm (Doc ID 2150782.1)

Last updated on JUNE 17, 2016

Applies to:

Siebel Call Center - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Turn off Alarm notification at User Level and Global Level

ACTUAL BEHAVIOR
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Alarms are popping in activities screen even Default Alarm Flag is unchecked under User Preferences >> Calendar.How to disable Alarms in siebel application at User Level and Global Level

EXPECTED BEHAVIOR
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When Default Alarm Flag is unchecked under User Preferences >> Calendar >> Default Alarm flag is unchecked, Alarm popup windows should not populate in Activities window. This is how we will turn off Alarms.

STEPS
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1. Login to siebel application
2. Go to application-level menu Tools > User Preferences > Calendar, ensure "Default Alarm" is unchecked
3. Go to Activities screen and create a new record and set Alarm Flag to True
4. Alarm popup window is launched

Cause

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