Ignore Case Not Working In Case Of Process Property to Process Property comparison in Siebel Workflow Decision Step Condition

(Doc ID 2150800.1)

Last updated on DECEMBER 24, 2016

Applies to:

Siebel Workflow - Version 15.10 [IP2015] and later
Information in this document applies to any platform.


On : 15.10 [IP2015] version, Siebel Workflow

All must match ignore case not working as case-insensitive in case of process property to process property comparison in workflow decision step conditions

In all the cases Ignore Case should should work on workflow decision conditions with Case-Insensitive

The issue can be reproduced at will with the following steps:
1. Create Workflow with following steps
2. Start
3. Create 3 new Process properties Str1,Str2,Outcome
4. Add decision step
5. Add condition to connect Workflow Utilities BS step 1
Expression, All Must Match(Ignore Case)
Value : [&Str1] = [&Str2]
In BS set Output as literal Match
6. Add one more default connector to connect to Workflow Utilities BS step 2
7. In BS 2 outputs set Outcome as No Match
8. Simulate the workflow by passing inputs as follows
Str1 = Test
Str2 = tes

Out come came as No Match even though Ignore case specified in condition

The issue has the following business impact:
Due to this issue, users cannot .


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