multiple "custom" workflow monitor agents create duplicate records

(Doc ID 2151039.1)

Last updated on DECEMBER 24, 2016

Applies to:

Siebel Workflow - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Goal

“SC Workflow Monitor Agent SWI” a cloned workflow monitoring agent is monitoring workflow policy group “SWI Customer Update Policy Grp” and invokes OOB workflow "SWI Contact Update Workflow" which sends contact/account/address related updates to UCM via AIA. This component is enabled on 7 application servers of Siebel Enterprise in production environment.

Why duplicate records get created?
 

Solution

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