multiple "custom" workflow monitor agents create duplicate records
Last updated on DECEMBER 24, 2016
Applies to:Siebel Workflow - Version 126.96.36.199.13 [IP2013] and later
Information in this document applies to any platform.
“SC Workflow Monitor Agent SWI” a cloned workflow monitoring agent is monitoring workflow policy group “SWI Customer Update Policy Grp” and invokes OOB workflow "SWI Contact Update Workflow" which sends contact/account/address related updates to UCM via AIA. This component is enabled on 7 application servers of Siebel Enterprise in production environment.
Why duplicate records get created?
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