Campaigns Email Inserting Extra HTML And Fonts Changing In Email After Saving In CKEditor (Doc ID 2151502.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Campaigns Email inserting extra HTML in email after saving

EXPECTED BEHAVIOR
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While Edit Email templates extra items should not be added.

STEPS
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The issue can be reproduced at will with the following steps:

1. Associate to the campaign,
2. Navigate to Edit Email view
3. Change the content of email
4. Save by hitting on Save Template button
An extra gray column is getting added. Also, text sizes are changing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, end customers would get promotion emails with unwanted characters which will impact the data sent for them.

Cause

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