Open UI: With F9 HTML Editor, Format is Lost During Copy and Paste from MS Outlook, MS Word and Open Office

(Doc ID 2152003.1)

Last updated on JUNE 27, 2016

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Symptoms

First Scenario;

 

When the user tries to copy and paste from (MS Word, MS Outlook or OpenOffice) the text size and format are getting distorted in its formatting on the F9 Siebel Send Email Applet (CKEditor ).

 

Steps to reproduce this behavior;

1. Open Siebel Open UI.

2. Click F9 and Siebel Send Email Applet Popup.

3. Copy and Paste any text from MS Outlook, MS Word, Open Office to CKEditor body.

4. The font or size have changed from 10px to 7.5pt.

5. Please see the Screenshot.

 

Second Scenario;

 

When the user creates a Template on Administrator - Communications > All Templates and send it using Outlook Email Client.

The recipient user, the format is getting distorted in its formatting on the F9 Siebel Send Email Applet (CKEditor )

 

Steps to reproduce this behavior;

 

1. Open Siebel Open UI.

2. Click F9 and Siebel Send Email Applet Popup.

3. Choose your template

4. Send it

5. The recipient user opens the email on Outlook and the format is getting distorted in its formatting on the F9 Siebel Send Email Applet (CKEditor )

 

Cause

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