Intermittent Slow Login To Siebel due to browser script synchronization (Doc ID 2152286.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, System Admin

ACTUAL BEHAVIOR
---------------
Accessing Business services result in slow performance:
ObjMgrBusServiceLog InvokeMethod 4 00000006573e06dc:0 2016-05-20 12:40:13 Begin: Business Service 'Web Engine Interface' invoke method: 'GetWebImage' at 163e58d0
ObjMgrBusServiceLog InvokeMethod 4 00000006573e06dc:0 2016-05-20 12:44:59 Business Service 'Web Engine Interface' invoke method 'GetWebImage' Execute Time: 285.771 seconds.

EXPECTED BEHAVIOR
-----------------------
Accessing Business services should be less than a second.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer upgrade from 15.4 to 15.9
2. Accessing business services with Web Engine Interface' invoke method: 'GetWebImage


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access work efficiently without long response delays..

Cause

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