Assignment Manager Fails With SBL-GEN-03006 When Using Workload Distribution (Doc ID 2153328.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Assignment Manager - Version 8.2.2.4.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.2.2.4.11 [IP2013] version, Assignment Manager

Assignment Manager fails with error SBL-GEN-03006 when using Workload Distribution  

Using Assignment Manager with Workload Distribution rule to assign Employees to Service Requests fails with the following error:

ERROR

GenericLog GenericError 1 0000026f5759f3aa:0 2016-06-09 16:42:41 (attrapi.cpp (961) err=3006 sys=2) SBL-GEN-03006: Error calling function: pLinkColInfo is NULL
GenericLog GenericError 1 0000026f5759f3aa:0 2016-06-09 16:42:41 (asgnengi.cpp (6027) err=3006 sys=0) SBL-GEN-03006: Error calling function: WFGetCount
 


Cause

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