My Oracle Support Banner

On Customize Of A Modify Order, Promotion Line Item Action Code Becomes "Update". (Doc ID 2153384.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Siebel eCommunications - Version 8.1.1.11.8 [IP2013] and later
Information in this document applies to any platform.

Symptoms

While creating a modify order on launching the configurator the line item action code changes to 'Update' even without any update.

Test Case
=======
1> Connect to Siebel Application
2> Import a Promotion with below structure

Promo
R1
|_ P3 (default 1)

|_P4


3> Create Sales Order
4> Select the Promotion. It creates the below structure
Promo
R1
|_P3

5> Query at the database using the below sql
SELECT Row_id,PROM_ITEM_ID,prod_id FROM SIEBEL.S_ORDER_ITEM WHERE ORDER_ID='XX'

The PROM_ITEM_ID is populated.

6> Now launch the configurator and select "P4" from the configurator page and click Done
7> Repeat set 5
The "P4" does not have the PROM_ITEM_ID data.


8> Now Create a new Promotion "Promo1" add the product "R1" to it.

Repeat 3> 4> 5>
The PROM_ITEM_ID is populated.

Repeat 6> and 7>
Result : The PROM_ITEM_ID is populated.

==================
Now Edit the Promotion by removing the Product "R1" and re-add it.
Issue is not replicated.

Conclusion : The issue only happens if the promotion is imported.


 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.