Email Body With Hyphens Characters Getting Corrupted in Siebel After Synchronization

(Doc ID 2154728.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Siebel CRM Desktop - Version [IP2014] and later
Information in this document applies to any platform.


Siebel users are using CRM Desktop application to synchronize data from Microsoft Outlook and Siebel Enterprise. If the user selects an email to share with Siebel, and if the email has a line with a sequence of hyphens in the email body, any text before the line with a sequence of hyphens are not synchronized and email body show in Siebel Activity record field Comments show a corrupted information.

The issue can be reproduced at will with the following steps:
1. Open MS Outlook with CRM Desktop installed
2. Open an email where the email body has a line with only hyphens separating two text area in the email body
3. Click on share bar to sync the email with Siebel Application.
4. After you sync, verify the Email - Outbound activity created in Siebel.
5. The Comments field is missing all the text BEFORE the hyphen separator in the email body.

Screen shot of the email received in MS Outlook client before share:


Screen shot of the Email activity created in Siebel Application after synchronization:



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