The Fonts are Changing when Sending an Email from Outlook in OUI (Doc ID 2156259.1)

Last updated on JULY 05, 2016

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Comms Server & Email Response

ACTUAL BEHAVIOR
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The fonts are changing when sending an email from Outlook in Open UI . The email is  displayed in Italic in Open UI. This is happening only for some specific emails.

Reproduction Steps:

  1. Login to Siebel
  2. Send email from Outlook with a font different than Itali
  3. Text is getting displayed in Italic in OUI.

Cause

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