SRF File Access Errors/Crashes (Doc ID 2156502.1)

Last updated on MARCH 28, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

OM crashes noted upon Siebel server startup.

Below call stack noted:

/u02/app/oracle/product/sba81/siebsrvr/lib/libsslcshar.so(_ZNK6CCFMap GetStartPosition
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfdm.so(_ZN11CSSTableDef EnumColumnDefs
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfdm.so(_ZN12CSSObjDefMg SetupTableDenorms
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfdm.so(_ZN12CSSObjDefMgr LoadConfig
/u02/app/oracle/product/sba81/siebsrvr/lib/libsscfdm.so(_ZN15CSSModelPhysDef Preload CSSProductConfig

 

- FDR shows:

SRF Initialization /u02/app/oracle/product/sba81/siebsrvr/objects/enu/siebel_sia.srf Siebel HTIM PRM
Load Repository Object S_PRI_LST_BU Table
Load Repository Object S_PRI_LST Table
Load Repository Object S_DOC_PPSL_BU Table
Load Repository Object S_DOC_PPSL Table
Load Repository Object S_PRI_LST_ITEM Table
** CRASHING THREAD **

 

- Logs may show errors like:

(SBL-DAT-00142) Could not open repository file 'Siebelroot/siebsrvr/objects/enu/siebel_sia.srf'. File does not exist or may be in use by another process.

Cause

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