EIM Audit Trail creates redundant entries in Audit Trail view (Doc ID 2157029.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

 When Audit Trail for EIM is enabled (EnableEimAuditing = TRUE), EIM Audit Trail creates redundant records shown in Audit Trail view. For example, if you add Name and Location fields in Account BC to Audit Trail and you import an account record with only Name field via EIM, you will see 2 records in Audit Trail view and the 2nd record is Location with both old value and new value are blank.

Cause

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