Siebel EDQ Integration Blank Fields Getting Passed To EDQ From Siebel (Doc ID 2157208.1)

Last updated on JULY 05, 2016

Applies to:

Siebel eCommunications Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR
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While executing fuzzy query in contact list applet it is not considering "Title" details. If we enter the value in this field in connector logs corresponding tag appears as empty. 

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the application
2. Navigate to Contact list applet
3. Execute Query by passing first name, last name, title and email details and notice title details are not exist in connector log files. 


Cause

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