Microsoft Outlook to Siebel Open UI Drag and Drop not Working for Emails with Long Subject (Doc ID 2158442.1)

Last updated on OCTOBER 05, 2016

Applies to:

Siebel Communications CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

The Microsoft Outlook to Siebel Open UI Drag and Drop is not working for emails with a long subject.

 STEPS TO REPRODUCE
1. Install the latest Microsoft Outlook to Siebel Open UI Drag and Drop v2.0.12.

2. Locate an email in Outlook having any subject with more than 182 characters (see example below):

FW Incident INC000002794005 has been assigned to your group 'APO Symphony CUC'. Priority Medium. Description Quote ID 5-4UXA66RE - BSK 46093159 - Brief wird bei Material Retoure ausgelöst

3. Drag and drop the email into a Siebel attachment window.

Result: This is not possible.

4. Drag and drop the same email between Outlook folders (for example: from Inbox to Sent).

Result: This is also not possible.

 

Note: The manual method works. 

In Siebel, use New File to upload the email.

In Outlook, use Move button to move the email to other folder(s).



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms