Issue With VARCHAR(MAX) Database Columns (Doc ID 2159309.1)

Last updated on JANUARY 29, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ISSUE:

Issue with VARCHAR(MAX) database columns.

ACTUAL BEHAVIOR:

Current issue is seen on an upgraded Environment, from Siebel SEA version 7.8.2.6 to version 8.1.1.15 Siebel PS 9 SIA. Operating system: Windows 2008 R2, DB is SQL Server 2008 SP3.

The TEXT database columns have been changed by the upgrade program to VARCHAR(MAX) whereas the related objects (tables, bc, applet) have the same configurations both in Siebel Tools v7.8 and v8.1.

However if the value length of VARCHAR(MAX) columns is less small than (around) 2k characters, Siebel is able to retrieve all records without any issues. Instead, above 2k characters, Siebel is not able to retrieve any records and the egg timer appears.
This issue occurs both for old records and new records.

In more detail the issue occurs on:
1. TMPL_TEXT column of S_DMND_CRTN_PRG table
2. EMAIL_BODY column of S_EVT_MAIL table
 
Creating a new column of VARCHAR(MAX) type and mapping it on a new user interface (bc, applet, view) does not fix the behavior.

EXPECTED BEHAVIOR:

Above 2k characters, Siebel should be able to retrieve any records.


Changes

 N/A

Cause

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