Siebel Handheld: In BatchSync Administration view certain Fields do not correctly show Status and Timestamp values (Doc ID 2159966.1)

Last updated on JULY 15, 2016

Applies to:

Siebel Handheld - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Siebel Handheld - on version: 15.4 [IP2015]

ACTUAL BEHAVIOR
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On a Test / Development environment, after applying Patch 22749670 to allow testing of BatchSync 'Upload Now, Download Later' scenario, it was observed that
certain fields are not correctly reflecting Status / Timestamp values - in Administration - Mobile > BatchSync Administration.

So for a Handheld User / SyncNodeId pair, after the BatchSync task has completed to extract data for that user:

a) in "Batch Sync Status" applet, the field 'Extract Completed' (timestamp) is not populated, it remains blank;
b) in same applet, the 'Batch Transaction Proc Status' value remains as 'Scheduled by Sync' and not showing as 'Completed';
c) additionally, the 'Transaction Received' and 'Transaction Processed' values are probably reverted - normally Received timestamp < Processed time;
d) in lower applet "Batch Extract Session" - new records are added for each extract completed. For those with Status 'In Progress', there may be a Date value displayed; but once the extraction completes and status changes to 'Extracted', there is no Date value shown.

Cause

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