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Siebel Handheld: In BatchSync Administration view certain Fields do not correctly show Status and Timestamp values (Doc ID 2159966.1)

Last updated on JULY 29, 2019

Applies to:

Siebel Handheld - Version 15.4 [IP2015] and later
Information in this document applies to any platform.


Siebel Handheld - on version: 15.4 [IP2015]

On a Test / Development environment, after applying Patch 22749670 to allow testing of BatchSync 'Upload Now, Download Later' scenario, it was observed that
certain fields are not correctly reflecting Status / Timestamp values - in Administration - Mobile > BatchSync Administration.

So for a Handheld User / SyncNodeId pair, after the BatchSync task has completed to extract data for that user:

a) in "Batch Sync Status" applet, the field 'Extract Completed' (timestamp) is not populated, it remains blank;
b) in same applet, the 'Batch Transaction Proc Status' value remains as 'Scheduled by Sync' and not showing as 'Completed';
c) additionally, the 'Transaction Received' and 'Transaction Processed' values are probably reverted - normally Received timestamp < Processed time;
d) in lower applet "Batch Extract Session" - new records are added for each extract completed. For those with Status 'In Progress', there may be a Date value displayed; but once the extraction completes and status changes to 'Extracted', there is no Date value shown.

All the above fields should be properly populated in that BatchSync Administration view - as those details are important for Siebel Admins to determine if users were correctly processed / extracted or not.

The issue can be reproduced at will with the following steps:

1. Setup a Batchsync environment for HH application on IP15;
2. after creating some txns on HH app, test the 'Upload Now, Download Later' scenario;
3. once the PDA uploaded txs and goes into 'Sleeping' mode, check User/SyncNodeId status on UI - BatchSync Administration
4. run BatchSync task on server to extract data for the user on server
5. once that completed and device pulls the data, observe the missing timestamps.

The issue has the following business impact:
Due to this issue, Admin users cannot monitor the BatchSync extracted users.


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