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OPENUI: Screen Tabs Displayed in Two Rows with Alternate Arrows at Right / Left Corner for All Users Except SADMIN When Theme Set as Synergy /SUI for SADMIN and Aurora for Other Users (Doc ID 2160174.1)

Last updated on MAY 06, 2020

Applies to:

Siebel CRM - Version 15.4 [IP2015] to 15.17 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

If Theme is set as Synergy or SUI for user SADMIN, and for other users theme is set as Aurora then for all users except SADMIN,
the application Screen Tabs (First level view bars) are displayed in two rows with alternate arrows at right corner and left corner.

 
 Fig. I


Fig. II


As a result the user will not be able to see the second level view bars.



STEPS

1. Launch Call Center Open UI with SADMIN / <SADMIN Password>.
Under User Preferences - > Behavior, set
Navigation Control - Tab
Theme - SUI or Synergy
Logout

2. Launch Call Center Open UI with TEST02 / <TEST02 Password>
Under User Preferences - > Behavior, set
Navigation Control - Tab
Theme - Aurora

Logout

3. Launch application with TEST02.
4. Note that the Screen Tabs (First level view bars) are displayed in two rows with alternate arrows at right corner and left corner

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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