Customer unable to upload Custom Templates following an upgrade from 8.1.1.5 to 8.1.1.11. (Doc ID 2160636.1)

Last updated on AUGUST 25, 2016

Applies to:

Siebel Call Center - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Following an upgrade from 8.1.1.5 to 8.1.1.11 there was an issue to upload custom templates.  It was possible to upload standard templates and run reports. 

Changes

The error message in the object manager logs was as follows:

ObjMgrSqlLog Detail 4 0000083e577221d2:0 2016-06-29 14:44:45
***** SQL Statement Initial Fetch Time for SQL Cursor with ID 50E1650: 0.000 seconds *****

ObjMgrBusServiceLog Warning 2 0000083e577221d2:0 2016-06-29 14:44:45 (model.cpp (5535)) SBL-DAT-00192: Unable to find the definition of Business Service 'Recurring Revenue Service' in either the repository or run-time tables.

 

Cause

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