DISPATCH BOARD NOT REFRESHING PDQ SO EMPLOYEES NOT UPDATING (Doc ID 2160985.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Siebel Field Service - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.16 [IP2014] version, Field Service

ACTUAL BEHAVIOR
---------------
Customer upgraded and employees are no longer seen on the dispatch board

EXPECTED BEHAVIOR
-----------------------
All employees in the service region should be seen on the dispatch board

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Added a custom PDQ for the FS Dispatch Board which is named as '1' so is
invoked upon opening the Dispatch Board.
The custom PDQ is:
'Employee'.Search = "[First Name] = ""Employee1""" << Please note Employee1
is one of the employees in the service region
'Employee'.Sort = "First Name, Last Name"
'Service Region'.Search = ""
'Service Region'.Sort = "Name"
'Action'.Search = ""
'FS DB Unplanned Activity'.Search = ""
'FS DB Unplanned Activity'.Sort = ""

- This opens the Dispatch Board and shows all employees in the
employee.search part of the PDQ; no issue so far.

- The customer then fires a second PDQ by using the PDQ dropdown.
As noted in bug # 22923888 - DISPATCH BOARD GANTCHART APPLET DOES NOT GET
REFRESHED ON CHANGING THE PDQ
the child applet changes to show the activities in the child list applet
only.

This works as expected.

However, when the zoom buttons (1/4, 1/2, 1, 2, 4) are pressed, the dispatch board shows all the
employees from the new PDQ.
So the employees are not updated upon PDQ but only when the dispatch board is
updated.

This is incorrect and should update the employees in the PDQ in the dispatch
board, it does not therefore compare with the outcome of bug # 22923888, which has now been deemed incorrect



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select any employees via a PDQ to assign activities to them

Cause

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