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After ugrade to IP2015 Siebel CTI application is not in focus, and it does not bring Siebel screento front. (Doc ID 2161276.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel CTI - Version 15.8 [IP2015] and later
Information in this document applies to any platform.
We are currently upgrading from 8.1.1.6 to IP2015 patchset 8. So I have a question on CTI functionality, in 8.1.1.6 when a call is attended through IVR, even if the Siebel application in the not in focus it will bring the siebel screen in front. But after IP2015 upgrade this functionality is missing, So is there a workaround for this one?

Symptoms

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Changes

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Cause

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