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Siebel Remote : LDAP Authentication Fails With Synchronization Manager (Doc ID 2161285.1)

Last updated on FEBRUARY 05, 2019

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


There is a unexpected  behavior during the local database sync for Siebel Remote users.


There are two LDAP accounts in the AD store. Among the two users, only User A is a Siebel user.
1. User A: LDAP User ID = USERA, LDAP Password = A0000
2. User B: LDAP User ID = USERB, LDAP Password = B0000

Replication Steps:


-1. Configure LDAP for synchronization manager component

-2. Start the Siebel local database of User A.
-3. Select File > Synchronize Database.
-4. Enter the following information on the dialog.
- User ID = USERB
- LDAP Password = B0000
-5. Click the “OK” button.


Expected Result:
Synchronization will fail as User B's credentials were provided to sync the local database of User A.

Observed Behavior:
Synchronization starts for User A as LDAP authentication was successful with User B credentials.



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