BookAppt Method On FS Activity Form Applet (Doc ID 2161427.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Goal

Customer asked the following:

We are reviewing the Book Appointment functionality on 'FS Activity Form Applet', and our need is slightly different.

Specifically, we want to create the appointment (specifying the duration, earliest start date, latest start date, etc), but without specifying the service region. We will also specify the postal code we desire.

We would therefore like to modify the bookappt method to filter users based on their home address, or some other field defined per user (or even a set of attributes defined for a user).

Is this possible?
 

Solution

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