IFrame does not fit in Siebel Pop Up (Doc ID 2161789.1)

Last updated on JULY 16, 2016

Applies to:

Siebel CRM - Version 15.9 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.9 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
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Requirement: open several popup's with symbolic URL in order to present external system pages.

The Symbolic URL is opening with the expected size defined through command on the configuration, however the popup users are not being able to resize it to the same size.
Tried to show the popup through browser script, define the ShowPopup on the control user prop but the behavior is always the same, it seems with open UI we are not able to do it anymore.

Main problem is that the popup is opening at the center of the screen making the external page out of sight and we need to open the popup with the size desired.


EXPECTED BEHAVIOR
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Pop up should be resizable

STEPS
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The issue can be reproduced at will with the following steps:
- How To Configure Displaying an External Web Application from the Siebel Application Using Symbolic URL (Doc ID 475305.1)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users are not able to see the IFrame inside the Pop Up

Cause

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